Help Center

Due to the nature of my small business, we are a strict return company. 

• To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase within 7 days of delivery. 
• For returns, please email wordstringsco@gmail.com with the subject 'Returns for Order #XXXXXX' and include your order number, name and the reason for the return!
• Seller will provide the customer with instructions where to send returned goods. 
• Please note that customers are responsible for shipping costs of returned items.
• When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund or exchange. 
• If the refund is approved, then it will be processed in a timely manner back onto the customer's original form of payment. 

Orders can be cancelled within the first 24 hours after you place your order, as long as I have not shipped them out yet. Please reach out to me via email!

If you realize you need an address change or that you made a mistake, please reach out to me in the first 24 hours of ordering. As long as I have no fulfilled your order we can change your address!

I am not responsible for lost packages or failure to deliver because of customer error on provided shipping addresses.

Yes! Word Strings does ship internationally! Help us cross more countries off our map!

Shipping rates are calculated at checkout via USPS after shipping address is inputed! I have no control over the costs of these prices, unfortunately. Thank you so much of your support!

I'm currently located in Columbus, Ohio! 

Word Strings started in Bowling Green, Ohio, out of my dorm room!